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Customer needs and HCD

  • Climate finance
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Posted: May 31, 2022

Author: CGAP

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

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Categories : Customer needs and HCD, Technology and Operational Enablers

Tags : Emerging markets, Financial Services, Risk

Posted: Sep 30, 2021

Guidelines on Individual Accountability and Conduct

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : ethics, Singapore, Technical Guide

Posted: May 11, 2021

Author: Keneilwe Tsotsotso

Leadership: People, Systems and Processes

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Business Models, Financial Management, Processes

Posted: Nov 6, 2020

Author: Microsave Consulting

A Phone Can Only Do So Much: Why Mobile Access isn’t Leading to Digital Financial Service Usage Among Women in India

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : DFS, Financial Inclusion, India

Posted: Sep 20, 2020

Author: Cleo Turner

Instant Payments and Guidelines for the Brazilian Instant Payments Ecosystem

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : customer needs, Instant payments, payment system framework, Payments Ecosystem

Posted: Sep 1, 2020

Author: Cleo Turner

Case Study: Modernizing the Customer Experience Through Communications Technology

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Experience, Digital Financial Services, Microfinance Institutions, mobile technology

Posted: Aug 14, 2020

Author: Sarah Corley

Living on Little – Kenya Financial Diaries

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Diaries, financial lives of the poor, Kenya, Poverty

Posted: May 4, 2020

Author: FSD Kenya

Case study: The Future of Government-to-Person (G2P) Payments: Innovating for Customer Choice in Kenya

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : G2P payments, Kenya, Social Safety Nets

Posted: Jan 24, 2020

Author: Sarah Corley

The Future of Commerce – Consumer Protection Attitudes Study 2020

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Consumer Insight, Consumers, customer needs, Hong Kong, Macau, Taiwan, Visa

Posted: Dec 18, 2019

Author: Sarah Corley

Behavioral Design for Digital Financial Services

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : adoption, Behavioral Design, financial health, financial literacy

Posted: Dec 18, 2019

Author: Sarah Corley

Capabilities in Digital Financial Services

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Capabilities development, Financial Capability, Financial Education, financial literacy, Myanmar

Posted: Dec 3, 2019

Author: UNCDF

Consumer Insights Research in Malaysia

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : customer needs, Customer Perspectives, Customer Segmentation, malaysia

Posted: Nov 28, 2019

Author: Sarah Corley

The Human Account

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : customer needs, financial lives, India, Innovation, Kenya, Nigeria, Pakistan, Tanzania

Posted: Nov 20, 2019

Author: UNCDF

Examining Customer Journeys at Financial Institutions in Cambodia

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Big Data, cambodia, Customer Journey, Financial Services, gender, meaningful use, Youth

Posted: Jun 6, 2019

Author: Centre for Financial Inclusion

Charting the Customer Journey in the Digital Age

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Case Study, CFI, Customer Journey, digitalisation, Financial Inclusion

Posted: May 27, 2019

Author: Sarah Corley

OECD/INFE High-level Principles on National Strategies for Financial Education

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Education, Financial Inclusion, financial literacy, OECD, strategy financial education

Posted: May 7, 2019

Author: Cenfri

Behavioural Interventions that Advance Financial Inclusion

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Behavioral Science, Cenfri, Consumer Behavior, Financial Behavior, Financial Inclusion

Posted: May 2, 2019

Author: afi

The Effectiveness of Short-Term Financial Education Workshops in Rural Areas: The Case of Armenia

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Armenia, Financial Education, Financial Inclusion, financial literacy, Impact and Measurement

Posted: Apr 29, 2019

Author: UNCDF

A SHIFT in Focus: How to Transform Financial Access into Use

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Big Data, cambodia, Customer Experience, Customer Journey, Financial Access, Financial Inclusion, Impact and Measurement

Posted: Mar 11, 2019

Author: Sarah Corley

Hidden constraints to digital financial inclusion: the oral-literate divide

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Inclusion, financial literacy

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