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Author: CGAP
Customer needs and HCD
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Author: CGAP
How Can Financial Services Support Platform Work? Insights from Five Emerging Markets
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Guidelines on Individual Accountability and Conduct
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Author: Keneilwe Tsotsotso
Leadership: People, Systems and Processes
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Author: Microsave Consulting
A Phone Can Only Do So Much: Why Mobile Access isn’t Leading to Digital Financial Service Usage Among Women in India
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Author: Cleo Turner
Instant Payments and Guidelines for the Brazilian Instant Payments Ecosystem
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Author: Cleo Turner
Case Study: Modernizing the Customer Experience Through Communications Technology
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Author: Sarah Corley
Living on Little – Kenya Financial Diaries
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Author: FSD Kenya
Case study: The Future of Government-to-Person (G2P) Payments: Innovating for Customer Choice in Kenya
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Author: Sarah Corley
The Future of Commerce – Consumer Protection Attitudes Study 2020
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Author: Sarah Corley
Behavioral Design for Digital Financial Services
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Author: Sarah Corley
Capabilities in Digital Financial Services
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Author: UNCDF
Consumer Insights Research in Malaysia
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Author: Sarah Corley
The Human Account
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Author: UNCDF
Examining Customer Journeys at Financial Institutions in Cambodia
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Author: Centre for Financial Inclusion
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Author: Sarah Corley
OECD/INFE High-level Principles on National Strategies for Financial Education
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Author: Cenfri
Behavioural Interventions that Advance Financial Inclusion
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Author: afi
The Effectiveness of Short-Term Financial Education Workshops in Rural Areas: The Case of Armenia
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Author: UNCDF