Posted: June 6, 2016 Author: Cleo Turner Electronic Payment Systems: a User-Centered Perspective and Interaction Design Read More
Posted: March 13, 2016 Author: Cleo Turner Balancing Financial Integrity with Financial Inclusion: The Risk-Based Approach to “Know Your Customer” Read More
Posted: January 8, 2016 Author: CGAP Recourse in Digital Financial Services : Opportunities for Innovation Read More
Posted: July 8, 2015 Author: CGAP Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks Read More
Posted: June 23, 2015 Author: CGAP Empower the Customer to Choose and Use Financial Services Read More
Posted: June 13, 2015 Author: Cleo Turner Opinion Paper on exploring the Digital Customer Services Interface Read More