Posted:
Author: CGAP
Customer needs and HCD
Posted:
Author: Cleo Turner
Electronic Payment Systems: a User-Centered Perspective and Interaction Design
Posted:
Author: Cleo Turner
Balancing Financial Integrity with Financial Inclusion: The Risk-Based Approach to “Know Your Customer”
Posted:
Author: CGAP
Recourse in Digital Financial Services : Opportunities for Innovation
Posted:
Author: CGAP
Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks
Posted:
Author: CGAP
Empower the Customer to Choose and Use Financial Services
Posted:
Author: Cleo Turner