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Hidden constraints to digital financial inclusion: the oral-literate divide

Posted: March 11, 2019

Author: Sarah Corley

Hidden constraints to digital financial inclusion: the oral-literate divide

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Inclusion, financial literacy

Customer-Centric Guide

Posted: November 6, 2018

Author: Sarah Corley

Customer-Centric Guide

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Inclusion, Human-Centered Design, Microfinance, Mobile Money, Regulation

Best practices in big data analytics

Posted: June 20, 2018

Author: FiDA Partnership

Best practices in big data analytics

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Big Data, Customer Perspectives, Customer Value Proposition, Financial Inclusion, Product Design

What is the commercial landscape of digital finance?

Posted: June 20, 2018

Author: FiDA Partnership

What is the commercial landscape of digital finance?

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Business Case, business use cases, digital finance, Financial Inclusion, Lenders

How can advances in user experience help meet user needs and enhance user engagement?

Posted: June 20, 2018

Author: FiDA Partnership

How can advances in user experience help meet user needs and enhance user engagement?

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Experience, Digital Financial Services, FiDA-Snapshot-5-UX-user-needs-and-engagement_pdf, Financial Inclusion, uptake

How do clients use digital finance

Posted: June 18, 2018

Author: FiDA Partnership

How do clients use digital finance

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Consumer Behavior, Consumer Insight, FiDA, Financial Inclusion

Which attitudes, behaviors, experiences, and beliefs influence digital finance adoption?

Posted: June 18, 2018

Author: FiDA Partnership

Which attitudes, behaviors, experiences, and beliefs influence digital finance adoption?

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : adoption, Behavioral Science, Consumer Behavior, FiDA, Financial Inclusion

Paying Attention to the Poor

Posted: April 30, 2018

Author: Caribou Digital

Paying Attention to the Poor

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Emerging markets, Financial Services For the Poor, Marketing Strategies

Money, Decisions, and Control

Posted: April 1, 2018

Author: CGAP

Money, Decisions, and Control

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Consumer Behavior, Customer Centricity, Financial Behavior, Financial Services For the Poor, Human-Centered Design

Considerations for Modernising South Africa’s Low Value Payments Infrastructure

Posted: October 1, 2017

Author:

Considerations for Modernising South Africa’s Low Value Payments Infrastructure

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : customer needs, payment infrastructure, Payment System, Payment System Frameowrk

Customer Segmentation Toolkit

Posted: September 26, 2017

Author: CGAP

Customer Segmentation Toolkit

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : None

Currency of Trust: Consumer Behaviors and Attitudes Toward Digital Financial Services in India

Posted: June 19, 2017

Author: Sarah Corley

Currency of Trust: Consumer Behaviors and Attitudes Toward Digital Financial Services in India

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Digital Technology, Human-Centered Design, India, Trust

Juntos Finanzas: A Case Study

Posted: August 5, 2016

Author: CGAP

Juntos Finanzas: A Case Study

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Research, Customers, Digital Financial Services, Human-Centered Design, Product Development, Responsible Digital Finance

Using Behavioral Science

Posted: August 5, 2016

Author: CGAP

Using Behavioral Science

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Behavioral Science, Customer Research, Financial Management, India, Microentrepreneurs, Philippines, Qualitative Research

Learning from Customer Centricity in Other Industries

Posted: August 4, 2016

Author: CGAP

Learning from Customer Centricity in Other Industries

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Centricity, Customer Research, Customers, Digital Financial Services

Searching for Metaphors of Household Financial Management

Posted: August 3, 2016

Author: Ignacio Mas

Searching for Metaphors of Household Financial Management

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Inclusion, Financial Management, Financial Planning, Mobile Banking, Mobile Money, Money Management

Design Kit: The Field Guide to Human-Centered Design

Posted: June 23, 2016

Author:

Design Kit: The Field Guide to Human-Centered Design

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Human-Centered Design, Toolkit

How Absa Bank Empowered its Customers through Games

Posted: June 23, 2016

Author: CGAP

How Absa Bank Empowered its Customers through Games

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Absa, Customer Empowerment, Customer Perspectives, Digital Banking, Gamification, South Africa

An Introduction to Human-Centered Design: The Design Process

Posted: June 9, 2016

Author:

An Introduction to Human-Centered Design: The Design Process

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Design Process, Design Thinking, Ghana, HCD, Human-Centered Design, Social Innovation

Insights Into Action What Human-Centered Design Means For Financial Inclusion

Posted: June 9, 2016

Author: CGAP

Insights Into Action What Human-Centered Design Means For Financial Inclusion

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : customer needs, HCD, Human-Centered Design, Product Design

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Customised Learning

We provide customised learning bundles for corporate clients, allowing organisations to design a learning journey that aligns with their strategic objectives. Choose from our range of digital finance courses to create a customised programme that meets your team’s unique needs and goals.

Digital Frontiers also offers Digital Learning Solutions. By bridging global learning standards with local realities, we build customised digital learning courses and programmes that align with our clients’ development priorities and speak meaningfully to learners’ contexts.


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