Financial sector digital evolution has seen increasing changes with a move towards technology driven delivery…
Digital Financial Services
Handbook on Merchant Payments and Digital Financial Services
This handbook is designed for digital financial service providers wishing to build and manage merchant…
Policy Model on Consumer Protection for Digital Financial Services
The Digital Financial Services Working Group (DFSWG) and the Consumer Empowerment and Market Conduct Working…
G20/OECD INFE Policy Guidance on Digitalisation and Financial Literacy
The digitalisation of financial products and services, and the consequent need to strengthen digital financial…
G20 High-Level Policy Guidelines on Digital Financial Inclusion for Youth, Women and SMEs
The G20 High-Level Policy Guidelines on Digital Financial Inclusion for Youth, Women and SMEs (HLPGs)…
Digitizing Savings Groups: Evidence from Tanzania
Digital financial services reach men and women where they live, work and play—bringing banking services…
Cybersecurity and Financial Inclusion: Protecting Customers, Building Trust
Cyber-threats have become a growing concern in emerging financial markets and are weakening consumer trust…
Who are the Innovators, MFIs or Commercial Banks?
This chapter of BIO’s digital survey looks at digital products and services in relation to…
How to Build a Regulatory Sandbox: A Practical Guide for Policy Makers
Regulatory sandboxes have attracted significant attention for their potential to empower financial regulators struggling with…
Identity Proofing for COVID-19 Recovery
In order to address the systemic as well as the immediate challenges associated with COVID-19,…
Digital Agriculture Maps
The GSMA AgriTech’s Digital Agriculture Maps report (DAMs), produced in collaboration with IDH Farmfit, offers…
(Un)stacking Financial Market Infrastructure
The biggest challenges in scaling effective financial infrastructures that work for poor people often are…
Case Study: Modernizing the Customer Experience Through Communications Technology
FINCA Forward implemented a four-month proof-of-concept (POC) of the Salutat solution in Guatemala to explore…
Covid-19: Boon and bane for digital payments and financial inclusion
This brief compares the approaches taken by authorities in different countries, examining the different drivers…
Digital Financial Services Supervision in Bangladesh
In this report, DFS innovations can rapidly expand financial access and inclusion, but also pose…
Financially Underserved Kenyans and Their Market Potential: A segmentation Study
This segmentation study identifies Kenyans whose financial needs are not adequately met by the solutions…
Digital Financial Services in Nigeria
In 2016, the initial hypotheses was that: 1) financial services providers (FSPs) addressing financial inclusion…
Nonbank E-Money Issuers vs. Payments Banks: How Do They Compare?
A key regulatory enabler for building inclusive digital financial services is creating a special licensing…
Fair Play: Ensuring Competition in Digital Financial Services
In many emerging economies, digital financial services markets are limited to one or two major…
Cyber Security in Financial Sector Development: Challenges and Potential Solutions for Financial Inclusion
This paper assesses the relevance of cyber security for the development of inclusive financial systems…
Capabilities in Digital Financial Services – Calming the Fears of Myanmar’s Unbanked
This paper from ONOW Myanmar covers the results from a six-month pilot which was conducted…
UNCDF Global Strategy: Leaving No One Behind in the Digital Era
The past two decades have seen a phenomenal change in the adoption of mobile and…
Cybersecurity Guideline for Payment Service Providers
The Cental Bank of Kenya has developed a Cybersecurity Guideline for Payment Service Providers (PSPs).…
Data Analytics and Digital Financial Service – Handbook
The Data Analytics and Digital Financial Services Handbook gives financial service providers an overview of…
A New Banking Model For Africa: Lessons on digitization from four years of operations
From 2014 to 2018, IFC and the Mastercard Foundation conducted a longitudinal study with nine partner…
EY Global Fintech Adoption Index 2019
FinTech has evolved in significant ways since the publication of the first global EY FinTech Adoption…
Africa’s digital platforms and financial services: An eight-country overview
Explore i2i’s latest research on Digital Africa, the platform economy and associated financial services. This focus…
Guide to ICT solutions for smallholder farmer
The ICT4AG Handbook, A quick guide to ICT solutions for smallholder farmers, provides an overview of the…
LISTEN NOW: Update on DFS Landscape in Jordan and Bangladesh
Chaired by DFI’s CEO, Gavin Krugel, this webinar visits two countries featured in DFI courses,…
Handbook: Digital Financial Services for Agriculture
This handbook by IFC offers financial services providers an understanding of smallholder farmers and agricultural…
A Guide to Supervising E-Money Issuers
Although a specialized regulatory window for e-money issuers (EMIs) has been recognized as a key regulatory…
A Regulatory Diagnostic Toolkit for Digital Financial Services in Emerging Markets
Digital financial services (DFS) are growing at a rapid rate and provides the opportunity to…
Digital Access – The Future of Financial Inclusion in Africa
IFC launched Digital Access: The Future of Financial Inclusion, a report which captures the knowledge and experienced…
Igniting SDG Progress Through Digital Financial Inclusion
How can this digital revolution help us reach the 2030 Sustainable Development Goals more quickly?…
Cybersecurity for Mobile Financial Services
This deck provides an overview of cybersecurity issues in mobile financial services. It addresses the…
LISTEN NOW: The Promise of Satellite Imagery in Financial Services
This webinar looks at how satellite imagery can be used to provide information that financial…
Which financial needs can be (and should be) addressed by DFS?
It’s been more than ten years since Kenyan mobile operator Safaricom launched M-PESA, one of…
What are the roles of intermediated and shared use?
Not everyone uses digital finance as it was originally intended; digital financial services (DFS) have…
How can advances in user experience help meet user needs and enhance user engagement?
To attract and maintain new users, digital finance providers have strived to lower the barrier…
Basic Regulatory Enablers for Digital Financial Services
Digital financial services (DFS) differ from traditional financial services in several ways that have major…
Digital Remittances: Now that they’re here, where are they headed?
In this article, Xavier Martin offers a brief history of, and questions what is next…
Protecting Customers’ Mobile Money Funds in Civil Law Jurisdictions
This briefing note explores how regulators can protect such customers’ funds from loss in a…
Report from the Commission to the European Parliament and the Council
This Report from the Commission to the European Parliament and the Council is on the…
ITU-T Focus Group Digital Financial Services Ecosystem
This Report by ITU, defines the Digital Financial Services ecosystem and describes the players and…
Beyond Fintech: A Pragmatic Assessment Of Disruptive Potential In Financial Services
For years Fintech has been the hottest topic of discussion in financial services, with incumbents,…
Applying the RIA Lite Methodology: An Example from Pakistan
There is growing interest in understanding the impact of regulatory changes on financial inclusion. While…
Guidelines on International Remittances through Mobile Money
This set of guidelines illustrates how the mobile money industry is collaborating to ensure international…
G20 High-Level Principles for Digital Financial Inclusion
The G20 stands at an unprecedented time when leadership has the potential to drive the…
Fast Payments – Enhancing the Speed and Availability of Retail Payments
The BIS Committee on Payments and Market Infrastructures has issued a report on Fast payments.…
Cash on Trial – Informal Payments, Crime Control and Fragile Communities
SUERF organised a combined evening event (in German at the University of Zurich) and one-day…
Digital Disruption – How Fintech is forcing banking to a tipping point
Investments in financial technology have growth exponentially in the past decade — rising from $1.8…
Research and Impacts of Digital Financial Services
A growing body of rigorous research shows that financial services innovations can have important positive…
The 2016 Brookings Financial And Digital Inclusion Project Report
The Brookings Financial and Digital Inclusion Project (FDIP), launched in summer 2014, examines access to…
The Digital Disruption Battlefield
Digital technology has already transformed several industries, not only by digitalising the sales process but,…
Crowdfunding Monitoring Switzerland 2016
Crowdfunding is an alternative way of raising capital that uses online platforms. The funds can…
Promoting Competition in Mobile Payments: The Role of USSD
This Brief from CGAP outlines why USSD is important for mobile payments and highlights the…
Juntos Finanzas: A Case Study
The engagement gap between customers and providers is among the key challenges to increasing uptake…
Learning from Customer Centricity in Other Industries
This Primer by CGAP is based on research undertaken to determine whether customer centricity could…
Understanding Demand, Driving Innovation: Smallholder Households and Financial Services
This paper from CGAP serves as background for the Smallholder Diaries and national surveys of…
Can Open APIs Accelerate the Digital Finance Ecosystem?
Safaricom announced it would finally open access to its M-PESA API in the summer of…
Responsible Digital Payments Guidelines
The Better Than Cash Alliance ‘Responsible Digital Payments Guidelines‘ identify eight good practices for engaging…
Scaling Digital Financial Services: Go-To-Market Lessons from Two Microfinance Institutions in Uganda
Mobile financial services have been widely recognized as a driver of financial inclusion for the…
Why Retailers?
A study to understand the user case for financial services offered by retailers in South…
Big Data, Small Credit the Digital Revolution and Its Impact on Emerging Market Consumers
Though these are early days, there is enough to suggest that hundreds of millions of…
Enabling Customer Empowerment: Choice, Use, and Voice
The use of digital channels is changing the way financial services can be delivered to…
Money Resolutions, Digital Simulations
This paper explores how the broad financial decision-making practices commonly employed by poor people (as…
The Coming of Age of Digital Payments as a Field
This paper has three objectives. It lays out the key differences between a banking and…
Strains of Digital Money
This paper provides a basic framework that explains how the major types of known digital…
Global Standard-Setting Bodies and Financial Inclusion: The Evolving Landscape
The March 2016 GPFI White Paper, builds on the considerable progress in recent years in integrating…
Financial Regulations for Improving Financial Inclusion
Poor regulation is one of the major obstacles to financial inclusion. Others include lack of…
Consumer Protection Issues for Digital Financial Services in Emerging Markets
Innovative digital financial services (DFS) are held out as a key solution for greater financial…
Achieving Interoperability in Mobile Finacial Services: Tanzania Case Study
In September 2014 the mobile financial services industry in Tanzania signed an agreement that allows…
Recourse in Digital Financial Services : Opportunities for Innovation
This case highlights the importance of an efficient customer recourse system. Recourse systems can help…
Digital Financial Services Regulatory Handbook
This handbook has been designed to assist those responsible for regulating and supervising the use…
Code of Conduct for Mobile Money Providers
This Code of Conduct identifies principles aimed at promoting mobile money providers’ adoption of consistent…