The Human Account

Categories : Customer and Users of Digital Payments, Customer needs and HCD


Author: Sarah Corley

The Human Account is a public information resource and tool aimed at enabling better design of products and policies to help people live a healthier financial life. Around the world, whether rich or poor, we all share similar goals for our financial lives: security and the opportunity to create a better future for ourselves and our loved ones. Yet, nearly 3 billion people lack access to affordable, high quality financial services, whether credit to start a business or insurance to cover an emergency. Despite the hype, cheap, digital bank accounts have had little impact on people’s lives: most don’t use them.

Service providers, policymakers, researchers and practitioners can use The Human Account in many ways, whether applying the insights from the 34 unique segments to deepen understanding of people’s financial lives and inspire product and policy innovation, using our predictive survey tools to understand existing customers’ needs, or leveraging the data to test the impact of policies and programs.

Country-based reports are available for India, Kenya, Nigeria, Pakistan, and Myanmar and Tanzania will follow shortly.