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Customer and Users of Digital Payments

  • Climate finance
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Posted: Aug 4, 2016

Author: CGAP

Learning from Customer Centricity in Other Industries

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Centricity, Customer Research, Customers, Digital Financial Services

Posted: Aug 4, 2016

Author: CGAP

Understanding Demand, Driving Innovation: Smallholder Households and Financial Services

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Categories : Agriculture, Customer and Users of Digital Payments

Tags : Digital Financial Services, Financial Innovation, Small Holder Farmers

Posted: Aug 4, 2016

Author: Cleo Turner

Two steps back: How low income Kenyans think about and experience risk in their pursuit of prosperity

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Credit, Financial Diaries, financial lives of the poor, Health, Investment, Kenya, Money Management, Poverty, Risk, Savings

Posted: Aug 3, 2016

Author: David Porteous

Exploring Business Pathways to Digital Financial Inclusion: Early Indications from a Field Visit to Ghana and Tanzania

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Financial Inclusion, Ghana, Microfinance, Mobile Banking, Mobile Money, Mobile Payments, Savings, Tanzania

Posted: Aug 3, 2016

Author: Ignacio Mas

Searching for Metaphors of Household Financial Management

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Financial Inclusion, Financial Management, Financial Planning, Mobile Banking, Mobile Money, Money Management

Posted: Aug 3, 2016

Author: Ignacio Mas

Savings for the Poor: Banking on Mobile Phones

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Branchless Banking, Financial Access, Financial Inclusion, Financial Services For the Poor, Microfinance, Savings

Posted: Aug 2, 2016

Author: Ignacio Mas

The Early Experience with Branchless Banking

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Branchless Banking, Electronic Payments, Financial Services For the Poor, Microfinance

Posted: Jul 26, 2016

Author: Innovation for Poverty Action

Evidence on Child and Youth Savings

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Financial Education, Financial Inclusion, FINCA, Ghana, Savings, Savings Account Design, Uganda

Posted: Jul 26, 2016

Author: Innovation for Poverty Action

Effect of Income Timing and Structure on Consumption and Savings Behavior in Malawi

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Behavioral Design, Financial Inclusion, Malawi, Savings

Posted: Jul 26, 2016

Author: Innovation for Poverty Action

A Well-Timed Nudge

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Categories : Agriculture, Customer and Users of Digital Payments

Tags : Agriculture, Farming, Fertilizer, Financial Inclusion, Innovation, Savings and Fertilizer Initiative, Small Holder Farmers

Posted: Jul 15, 2016

Author: Cenfri

Why digital payments are not replacing cash

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Cash, Customer Perspectives, Customers, Financial Inclusion, Lesotho, Malawi, Mozambique, Myanmar, Payments|||payments, Swaziland, Thailand

Posted: Jul 15, 2016

Author: Cenfri

Why bank account access is not translating into usage

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Customer Perspectives, Customers, Financial Inclusion, Lesotho, Malawi, Mozambique, Myanmar, Swaziland, Thailand

Posted: Jul 15, 2016

Author: Cenfri

Making Access to Financial Services Possible (MAP)

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Cenfri, Customer Perspectives, Customers, Financial Inclusion, Lesotho, Malawi, Mozambique, Myanmar, Swaziland, Thailand

Posted: Jun 23, 2016

Author: Cleo Turner

Scaling Digital Financial Services: Go-To-Market Lessons from Two Microfinance Institutions in Uganda

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Digital Financial Services, Microfinance Institutions, Operational Enablers, Uganda

Posted: Jun 23, 2016

Author: CGAP

The Emerging Global Landscape of Mobile Microinsurance

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Financial Services For the Poor, Micro-Insurance, Mobile

Posted: Jun 23, 2016

Author: Cleo Turner

Design Kit: The Field Guide to Human-Centered Design

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Human-Centered Design, Toolkit

Posted: Jun 23, 2016

Author: CGAP

How Absa Bank Empowered its Customers through Games

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Absa, Customer Empowerment, Customer Perspectives, Digital Banking, Gamification, South Africa

Posted: Jun 17, 2016

Author: Cleo Turner

Can Electronic Transfers Help the Poor? Evidence from a Field Experiment

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Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments

Tags : Cash and voucher assistance, Cash Transfers, Financial Inclusion, Information Technology, Mobile Money, Unconditional Cash Transfers

Posted: Jun 17, 2016

Author: Cleo Turner

Bridging the Gap: The Business Case for Financial Capability

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Bangladesh, BRAC, Financial Capability, Financial Education, Financial Inclusion, India, Kenya, Pakistan

Posted: Jun 17, 2016

Author: World Bank

The Global Findex Database 2014 Measuring Financial Inclusion around the World

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Financial Inclusion, Financial Resilience, findex, Payments, Remittances, Sub-Saharan Africa

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