Searching for Metaphors of Household Financial Management

Categories : Customer and Users of Digital Payments, Customer needs and HCD


Author: Ignacio Mas

This report from Ignacio Mas summarizes the intent, activities, outputs and key lessons from an ambitious program of field research which sought to capture vividly and succinctly the essence of how ordinary people think about the management of their money and resources. We wanted to come up with simple constructs which could be stretched, by analogy, to shed light on the issues faced by a variety of customer profiles in a variety of situations. We developed a range of creative research methods, from which we develop a variety of conceptual and metaphorical representations of household finance.