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Customer and Users of Digital Payments

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How Absa Bank Empowered its Customers through Games

Posted: June 23, 2016

Author: CGAP

How Absa Bank Empowered its Customers through Games

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Absa, Customer Empowerment, Customer Perspectives, Digital Banking, Gamification, South Africa

Can Electronic Transfers Help the Poor? Evidence from a Field Experiment

Posted: June 17, 2016

Author:

Can Electronic Transfers Help the Poor? Evidence from a Field Experiment

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Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments

Tags : Cash and voucher assistance, Cash Transfers, Financial Inclusion, Information Technology, Mobile Money, Unconditional Cash Transfers

Bridging the Gap: The Business Case for Financial Capability

Posted: June 17, 2016

Author:

Bridging the Gap: The Business Case for Financial Capability

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Bangladesh, BRAC, Financial Capability, Financial Education, Financial Inclusion, India, Kenya, Pakistan

The Global Findex Database 2014 Measuring Financial Inclusion around the World

Posted: June 17, 2016

Author: World Bank

The Global Findex Database 2014 Measuring Financial Inclusion around the World

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Financial Inclusion, Financial Resilience, findex, Payments, Remittances, Sub-Saharan Africa

Pathways to Smarter Digital Financial Inclusion

Posted: June 16, 2016

Author: Ignacio Mas

Pathways to Smarter Digital Financial Inclusion

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Access to Finance, Digital Money, Financial Inclusion, Mobile Banking, Mobile Money, Smart Phones

The Great Competition and Innovation Deficit

Posted: June 13, 2016

Author: Ignacio Mas

The Great Competition and Innovation Deficit

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Big Data, Competition, digital finance, Disruption, Human-Centered Design, Innovation, Know Your Customer, KYC, Product Design, Regulation, Savings

An Introduction to Human-Centered Design: The Design Process

Posted: June 9, 2016

Author:

An Introduction to Human-Centered Design: The Design Process

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Design Process, Design Thinking, Ghana, HCD, Human-Centered Design, Social Innovation

Insights Into Action What Human-Centered Design Means For Financial Inclusion

Posted: June 9, 2016

Author: CGAP

Insights Into Action What Human-Centered Design Means For Financial Inclusion

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : customer needs, HCD, Human-Centered Design, Product Design

Enabling Customer Empowerment: Choice, Use, and Voice

Posted: June 9, 2016

Author: CGAP

Enabling Customer Empowerment: Choice, Use, and Voice

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Centricity, Digital Financial Services, Empowerment, Marketing |||marketing, Marketing Approaches

Money Resolutions, Digital Simulations

Posted: June 9, 2016

Author: Ignacio Mas

Money Resolutions, Digital Simulations

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Access to Finance, Digital Financial Services, Financial Inclusion, Liquidity Farming, Microfinance, Mobile Money, Money Animation, Portfolios of the Poor

Digitizing the Kaleidoscope of Informal Financial Practices

Posted: June 6, 2016

Author: Ignacio Mas

Digitizing the Kaleidoscope of Informal Financial Practices

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Customer Perspectives, Financial Planning, Informal Financial Practices, Mobile Money, ROSCA, Rotating Savings and Credit Association, Savings, Virtual Money

Money Resolutions, a Sketchbook

Posted: June 6, 2016

Author: Ignacio Mas

Money Resolutions, a Sketchbook

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Access to Finance, Blockchain, Customer Perspectives, Financial Inclusion, Hardening, Microfinance, Money Management, Mopping, Scrambling

Market Research for MicroFinance Participant’s Manual

Posted: June 6, 2016

Author:

Market Research for MicroFinance Participant’s Manual

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Customer Perspectives, Customer Perspectives|||customer-perspectives, Field Research, Product Development, Research Methods

Electronic Payment Systems: a User-Centered Perspective and Interaction Design

Posted: June 6, 2016

Author:

Electronic Payment Systems: a User-Centered Perspective and Interaction Design

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Categories : Customer and Users of Digital Payments, Customer needs and HCD

Tags : Customer Perspectives, E-Commerce, Electronic Payment Systems, Human-Computer Interaction, Interaction Design, Online Payments, payment systems, Technology Acceptance, Usability, User Acceptance, User-Centered Engineering

Lost in Intermediation: How Excessive Charges Undermine the Benefits of Remittances for Africa

Posted: June 6, 2016

Author: Sarah Corley

Lost in Intermediation: How Excessive Charges Undermine the Benefits of Remittances for Africa

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Categories : Customer and Users of Digital Payments, International Remittances

Tags : CIDM, Kenya, MoneyGram, Nigeria, Payment Ecosystems, Payments Ecosystems|||payments-ecosystems, Remittances, Super Tax, Western Union

The Evolution of Real-Time Gross Settlement: Access, Liquidity and Credit, and Pricing

Posted: June 6, 2016

Author:

The Evolution of Real-Time Gross Settlement: Access, Liquidity and Credit, and Pricing

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Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance

Tags : Banking, Credit, Credit Reporting, Financial Infrastructure, Lending, Mechanics of Payment, Payments, Real-Time Gross Settlement, Remittances, RTGS, Settlement

Transforming Access to Finance in Developing Countries Through Mobile Phones: Creating an Enabling Policy Framework

Posted: May 5, 2016

Author:

Transforming Access to Finance in Developing Countries Through Mobile Phones: Creating an Enabling Policy Framework

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : Access to Finance, Banking, Banking Regulation, Branchless Banking, Financial Inclusion, Mobile Banking

Guidance for a Risk-Based Approach for Money or Value Transfer Services

Posted: April 9, 2016

Author:

Guidance for a Risk-Based Approach for Money or Value Transfer Services

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Categories : Customer and Users of Digital Payments, International Remittances

Tags : AML, compliance, Money or Value Transfer Services, Money Transfer Services, Remittances, Risk Management

Global Standard-Setting Bodies and Financial Inclusion: The Evolving Landscape

Posted: April 6, 2016

Author: Global Partnership for Financial Inclusion

Global Standard-Setting Bodies and Financial Inclusion: The Evolving Landscape

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Categories : Customer and Users of Digital Payments, Financial inclusion

Tags : digital finance, Digital Financial Services, Financial Inclusion, Financial Services, fintech, SSB

Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential

Posted: March 17, 2016

Author: CGAP

Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential

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Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments

Tags : None

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