Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential

Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments


Author: CGAP

Because digital social payments (DSPs) recipients are a fast-growing, yet often overlooked, digital financial services (DFS) segment, acknowledging and addressing the most common and consequential consumer risks they face should be a priority for any program or provider seeking to unlock the potential benefits of DSPs for the poor. This paper from CGAP explores the consumer risks and discusses ways to mitigate these risks.