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Resources
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An Introduction to Human-Centered Design: The Design Process
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Author: CGAP
Insights Into Action What Human-Centered Design Means For Financial Inclusion
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Author: CGAP
Marketing Branchless Banking
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Author: CGAP
Enabling Customer Empowerment: Choice, Use, and Voice
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Author: Ignacio Mas
Money Resolutions, Digital Simulations
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Mobile Money Product Adoption Life Cycle
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Author: GSMA
Driving Customer Usage of Mobile Money for the Unbanked
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Author: Ignacio Mas
Digitizing the Kaleidoscope of Informal Financial Practices
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Author: Ignacio Mas
Money Resolutions, a Sketchbook
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Market Research for MicroFinance Participant’s Manual
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Electronic Payment Systems: a User-Centered Perspective and Interaction Design
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Author: Better Than Cash Alliance
The Journey Toward Cash Lite-Addressing Poverty Saving Money and Increasing Transparency by Accelerating the Shift to Electronic Payments
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Author: Ignacio Mas
Scaling Mobile Money
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Author: Ignacio Mas
Mobile Payments Go Viral: M-PESA in Kenya
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Innovation and Disruption in U.S. Merchant Payments
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Author: Ignacio Mas
Product Innovations on Mobile Money
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Author: IFC
Alternative Delivery Channels and Technology
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Author: GSMA
2015 State of the Industry Report on Mobile Money
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