Opinion Paper on exploring the Digital Customer Services Interface
Categories : Customer and Users of Digital Payments, Customer needs and HCD
Author: Cleo Turner
This opinion paper advances previous thought leadership work on the ‘Digital Customer Services Interface’ (DCSI) concept by describing the core concept, its key use cases (including mobile real-time instant payments) and possible ways forward for the industry. An acceleration of the digital economy is foreseen when the financial industry succeeds in creating the next level of digital interfacing.