Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks
Categories : Customer and Users of Digital Payments, Customer needs and HCD
This Focus Note explores consumer risk in digital finance—particularly through the lens of lower-income and less-experienced consumers—by asking three related questions:
- What risks do consumers and customers perceive and experience when using DFS?
- What are the consequences of those risks for consumers, providers, and financial inclusion?
- How can those risks be addressed?