Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks

Categories : Customer and Users of Digital Payments, Customer needs and HCD


Author: CGAP

This Focus Note explores consumer risk in digital finance—particularly through the lens of lower-income and less-experienced consumers—by asking three related questions:

  1. What risks do consumers and customers perceive and experience when using DFS?
  2. What are the consequences of those risks for consumers, providers, and financial inclusion?
  3. How can those risks be addressed?