National Payments Corporation of India and the Remaking of Payments in India

Categories : Regulation and Payment System Governance, Regulation of Digital Financial Services

Posted: June 3, 2019

Author: CGAP

The lessons learned from the NPCI success story can be useful for policy makers in financial inclusion and other markets. Some factors illustrated in the NPCI story include:

An industry-led approach to ownership and governance, with strong regulator backing.
Competitive economics through a utility model, mixed with smart growth and a start-up culture.
A strategy of incremental, open-source product development.
A government/regulator that uses carrots and not only sticks.
A government/regulator that balances caution with progress.

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