Women’s Agent Network-The Missing Link in India’s Financial Inclusion Story: A Supply-Side Perspective

Categories : Customer and Users of Digital Payments, Gender


Author: Microsave Consulting

Over the past decade, business correspondents (BC) agent outlets have grown by nearly 45% CAGR compared to bank branches, which grew at 6.4%. However, female BC agents represent only 10% of the BC agent network. Mounting evidence points to increased financial activity by women if they transact with a female BC agent.

In this note, Microsave Consulting discusses a supply-side perspective on expanding women’s agent network in India, based on a survey with private BC network managers. The note discusses the efforts made on several fronts to recruit and include more female BC agents and the challenges supply-side providers face in the process.