Financial sector digital evolution has seen increasing changes with a move towards technology driven delivery
channels, and the explosion of mobile into the financial sector aided to scaling online banking through digital apps
and enabled innovation of new DFS products and services, further driven by the entry non-banks including the
telecom or mobile money operators (MMO) within the ecosystem.
The motivation behind this study by the SME FINANCE FORUM is to compile research and expert knowledge on the key issues shaping financial innovation as the most powerful tool for remaining competitive as a business and simultaneously addressing major challenges such as inequality, poverty, education and health care.