G20/OECD Policy Guidance Financial Consumer Protection Approaches in the Digital Age

Categories : Consumer protection, Regulation of Digital Financial Services


Author: Sarah Corley

Given the increasingly digital environment for financial products and services and the potential for digitalisation to support greater financial inclusion and inclusive growth, the need for effective financial consumer protection is more important than ever. It is equally important that the policies and approaches developed and adopted by financial consumer protection authorities need to evolve and adapt in line with the environment.

This policy guidance is for consideration by policy makers responsible for the implementation and application of key elements of the G20/OECD High-Level Principles on Financial Consumer Protection in a digital environment and G20 High-level Principles on Digital Financial Inclusion with respect to principle 5. It focuses on areas related to the role of oversight bodies and disclosure and transparency.