Digital Identity: Accelerating Financial Inclusion During a Crisis

Since the onset of the COVID-19 pandemic, people around the world have been unable to conduct their affairs in person due to restrictions on movement. In response, governments and the mobile industry have come together to implement policy changes that facilitate wider access to digital financial services.

To better understand these ID-linked policy changes and their impact on financial inclusion during the COVID-19 pandemic, research was conducted with 56 stakeholders and subject matter experts from 31 organisations in five countries: Colombia, Ghana, Jordan, Pakistan and Senegal.

This research by the GSMA Digital Identity team found that these countries introduced the following policy relaxations for KYC and proof of identity to drive financial inclusion during the COVID-19 pandemic.