Covid-19 and the Financial Inclusion Value Chain

Categories : Customer and Users of Digital Payments, Financial inclusion


The outbreak of the COVID-19 pandemic severely affected many countries worldwide. As a result, the financial inclusion value chain has been exposed to unprecedented challenges and risks, whose effects are likely to be long-lasting. The e-MFP ‘From Research to Practice and Back Again’ Action Group conducted a research project seeking to analyse comprehensively these challenges and risks faced by the financial inclusion value chain actors during the COVID-19 pandemic. This research from European Microfinance Platform explores the point of view of clients, Financial Service Provider (FSPs), investors, policymakers, and regulators to identify new arising opportunities and lessons learned that can be generally applied to crises with a global reach, such as the climate change.