Beneficiary Experience of Digital Government-to-Person (G2P) Payments in Bangladesh, Colombia, and the Philippines

Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments


Author: Innovation for Poverty Action

About 17 percent of the world’s population has received at least one COVID-19-related cash transfer payment since the onset of the pandemic. Many of these transfers have been conducted digitally to efficiently and safely provide economic relief to affected households. Amongst low- and middle-income countries (LMICs) that offered cash transfers, 58 disbursed funds  directly to a fully functioning bank account, an account only for benefit withdrawal, or a digital non-bank account. This research by Innovations for Poverty Action (IPA) from the Philippines, Colombia, and Bangladesh explores consumers’ experience with digital cash transfers and supports policy recommendations to improve the effectiveness of G2P payments and future financial inclusion.