Verifying Recipients of Cash Assistance Through Voice ID

Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments


Author: GSMA

Through a partnership convened by the GSMA, partners CARE International and Telesom developed and deployed an innovative solution that utilises a user’s voice as verification for cash and voucher assistance (CVA).The solution was designed to address key issues in verifying recipients of cash payments in Somaliland; getting timely responses from recipients for proof of payment and addressing logistical and security issues through regular outreach to recipient households in rural areas.

This case study document shares lessons and outcomes from the pilot project.