Understanding People’s Mobile Digital Skills Needs

Categories : Customer and Users of Digital Payments, Mobile money & mobile technology


Author: GSMA

The report covers:

  • The digital skills training landscape in India and Ghana;
  • The role of mobile internet in supporting people’s needs;
  • Mobile digital skills acquisition, including motivations, barriers, learning journeys, and key transferrable skills; and
  • Key user archetypes identified in India and Ghana.

Broad-based digital skills acquisition has the potential to overcome barriers to digital inclusion for underserved populations. Approaches that identify target segments and tailor training to support their priority needs are key to unlocking this potential.