Turning MFI Digital Strategies into Reality

Digital financial services can offer microfinance institutions (MFIs) the benefit of scaling up and extending services and allowing them to be delivered cost effectively and efficiently. However, digital strategies may not be the strength of MFIs and they may not have the knowledge or capabilities needed for successful implementation. The IFC and Mastercard Foundation conducted a four year study which follows the journey of nine African MFIs that are implementing digital channels and produces some recommendations for strategic approaches and best practices. Read this field note here.