The Microfinance Industry Needs an Infrastructure Fix: Summary of Findings and Recommendations

Categories : Customer and Users of Digital Payments, Microfinance credit savings and insurance


Author: Centre for Financial Inclusion

“Nearly every industry requires infrastructure to thrive, and this goes for the microfinance industry too. But the infrastructure that the global microfinance industry has constructed over the past two decades is looking a bit shaky today. Infrastructure investments are urgently needed to keep the industry sound and prepare it for the future.”

With that introduction, CFI called for an investigation, to be followed by action, into the state of the information infrastructure that supports the microfinance sector. CFI subsequently conducted a study of three main microfinance information infrastructure elements. This study aimed to help microfinance stakeholders understand the business models of the information providers and allow the stakeholders to identify actions that might improve the sustainability of the information infrastructure. This report summarizes the findings of the study and puts forward action recommendations for consideration.