Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Commitee’s Experience

Categories : Customer and Users of Digital Payments, Humanitarian and digital social payments

Posted: December 11, 2019

Author: GSMA

The objective of this case study is to understand the International Rescue Commitees’s (IRC) motivation and experience shifting from in-kind to cash assistance – with a focus on digital cash – at both the headquarter (HQ) and country level. It explores the drivers and lessons learned in leveraging digital payment modalities, specifically mobile money. It also explores the IRC’s experience partnering with mobile network operators (MNOs) and the experiences of clients who received cash aid via mobile money.

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