Mobile Money Enabled Cash Assistance: User Journeys in Burundi

Cash and voucher assistance (CVA) has been gaining traction as an increasing number of humanitarian aid providers step up efforts to make it the default method of aid provision. Mobile money for CVA delivery can have wide-ranging benefits for recipients, humanitarian organisations and private sector organisations alike, but it may not be appropriate in all humanitarian contexts.

This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid.