Data, Diversify, Distribute: Emerging Optimization Models

2020 brought with it a 12.7 percent increase in the number of registered mobile money accounts, bringing the final count to 1.21 billion accounts. Transaction values also grew as customers began using their accounts more often and for more advanced use cases. However, many mobile money operators have struggled with the long-term viability of thin margins while managing complex agent networks to deliver their products.

This Insight by Mondato explores specific issues and considerations for managing an agent network, particularly as products and use cases become more targeted and complex.