CICO Agents: The Under-Valued “First Responders”

Categories : Digital Money and payments, Technology and Operational Enablers

Posted: April 28, 2020

Author: Microsave Consulting

Microsave’s ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. This report looks at the experience and behaviors of CICO agents across eight countries and explores ways to support them through favorable policies, even as the disease rages on around the world.

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