Handbooks for use of mobile money enabled cash and voucher assistance (CVA) programmes

Billions of dollars in humanitarian cash and voucher assistance (CVA) programmes are currently delivered annually, and the humanitarian sector predicts this rapid growth will continue. Much of this assistance is delivered through digital channels, such as mobile money. Mobile money is one of the most prolific financial systems in developing countries and is, where available, the most viable option for a cash and voucher assistance (CVA) distribution mechanism. Mobile money has evolved into the leading payment platform for the digital economy in many emerging markets with 866 million registered accounts across 90 countries by the end of 2018. Its hallmark large agent networks, low price points, and easy to open accounts are all valuable features for a CVA programme.

The GSMA have released two new handbooks regarding the use of mobile money enabled cash and voucher assistance (CVA) programmes. One handbook is for humanitarian practitioners and the other for mobile money practitioners. They offer advice and practical guidance on the benefits, design, operational steps and the business case for the mobile network operators, along with examples of best practice.