As countries around the world grapple with the devastating economic impact of the COVID19 pandemic,…
Humanitarian and digital social payments
Optimizing Awareness, Communication, and Outreach for Government Payments in Times of Crisis
This paper outlines the essential components of communication and outreach programs for both the supply…
Addressing the Weak Link in COVID-19 Relief: How Improving Strategic Communications can Boost the Impact of Social Protection Programs
Nations worldwide have responded to COVID-19 through 1,100 social protection programs to help 1.8 billion-plus…
Mobile for Humanitarian Innovation Podcast Series
Tune in to hear the Mobile for Humanitarian Innovation (M4H) team discuss key issues with…
Financial Literacy Training Toolkit for Refugees
The United Nations World Food Programme (WFP), the United Nations Capital Development Fund (UNCDF), and…
Preserving Liquidity: Policymaker Responses to COVID-19 and the Impact on Low-Income Customers
This paper examines how COVID-era economic policy measures – specifically those addressing liquidity – are…
Delivering on the Potential of Digitized G2P: Driving Women’s Financial Inclusion and Empowerment Through Indonesia’s Program Keluarga Harapan
Financial institutions and governments have been working for years to leverage digitized G2P for women’s financial inclusion and…
The Journeys Project
This site features the long-distance journeys of dispossessed people — refugees, migrants and asylum seekers who…
Review and Analysis of Identification and Registration Systems in Protracted and Recurrent Crisis
Data systems to register and identify recipients of transfers underpin everything in a targeted distribution…
Covid-19: Boon and bane for digital payments and financial inclusion
This brief compares the approaches taken by authorities in different countries, examining the different drivers…
G2P: Fiji’s Electronic Welfare Transfer System
Digitizing social welfare payments can be a win-win for all stakeholders involved when done right;…
Partnering During Crisis
he ubiquity and scale of mobile networks has made mobile an attractive delivery channel for…
UNHCR Cash Assistance and COVID-19: Emerging Field Practices
This document from UNHCR is a snapshot of the many innovative field practices emerging in…
CVA in COVID-19 Contexts: Guidance from the CaLP network
This is a summary of the key points from rsources being shared on CVA and…
Don’t Jump Straight to Digital: What Ebola Taught Us About Trying to Force New Systems in Crisis
In this podcast from Care International, Holly Radice talks about how people have limited bandwidth to…
Humanitarian Cash Transfers and Financial Inclusion
Syrian refugees in Lebanon and Jordan receive more than one quarter of their humanitarian assistance…
Proportionate Regulation in Uganda: A Gateway for Refugees Accessing Mobile Services in Their Own Name
The world’s refugee population is growing. Although mobile connectivity is not an antidote to the…
Seeking Solutions: New Roles for Technology in Cash and Voucher Programs
More people have been forced to flee their homes than at the height of World…
Integrating Gender into Cash and Voucher Assistance in Humanitarian Settings
Given the Grand Bargain commitments to increase the use of cash and voucher assistance (CVA)…
Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Commitee’s Experience
The objective of this case study is to understand the International Rescue Commitees’s (IRC) motivation…
Resilience in Action
The Resilience in Action Series aims to bring development practitioners one step closer to bridging…
The Future of G2P Payments: Expanding Customer Choice
Many low-income country governments have begun to digitize government-to-person (G2P) payments by making electronic transfers…
Principles for Digital Payments in Humanitarian Response
Cash transfers in humanitarian response can be leveraged to prioritize emergency needs first and, at…
Inclusive Digital Financial Services: A Reference Guide for Regulators
The Bill & Melinda Gates Foundation’s Financial Services for the Poor Program (FSP) believes that effective financial…
The Digital Lives of Refugees
This research produced by GSMA with UNHCR, looks at the ways in which refugees are…
Displaced and Disconnected
UNHCR recognizes that one of the ‘hard stops’ in facilitating mobile connectivity and access to…
Operations assessment and impact evaluation of Program Keluarga Harapan (PKH)
Microsave Consulting did an impact evaluation of the PKH conditional cash transfer program, one of…
Financial Journey of Refugees
The Financial Journey of Refugees project, led by Roxani Krystalli and Kim Wilson, investigates what…
Telesom ZAAD: Pushing the mobile money CVA frontier
This case study by the GSMA reveals the promise of mobile money-enabled cash and voucher assistance…
Handbooks for use of mobile money enabled cash and voucher assistance (CVA) programmes
Billions of dollars in humanitarian cash and voucher assistance (CVA) programmes are currently delivered annually, and…
Sizing the mobile gender gap in refugee contexts
GSMA has done a lot of research showing the gender gap in mobile phone ownership…
The case for mobile money enabled cash and voucher assistance (CVA) programming
The humanitarian sector has been evaluating the distribution of cash during times of crisis, and…
Bridging the mobile gender gap for refugees
This case study by GSMA highlights the experiences of refugee women (compared to men) with…
E-Transfer Implementation Guide
The E-transfer Implementation Guide was created for Mercy Corps team members considering – or already…
Mystery Shopping for Digital Financial Services: A Toolkit
This toolkit was developed with funding from the Bill & Melinda Gates Foundation, in partnership…
Mobile-enabled energy for humanitarian contexts
This report by GSMA explores the case for pay-as-you-go solar home systems in Kakuma Refugee…
The State of Social Safety Nets
The State of Social Safety Nets 2018 compiles, analyzes, and disseminates data and developments at…
FSI Insights on policy implementation No 13
This paper covers regulatory reporting initiatives at 10 financial authorities that are implementing or have…
Financial Inclusion and G2P payments: Lessons from South Africa
G2P payments in South Africa, banking millions? The South African government, through the South African…
Reaching the last mile: Introducing Digital Payments for Refugees in Meheba, Zambia
This case study focuses on the journey to design and implement a project to digitize…
Expanding Financial Inclusion of Refugees in Uganda
The two main objectives of this study are: to compile data and evidence to increase…
Integrating Financial Capability into Government Cash Transfer Programs
The purpose of this toolkit from the World Bank is to demonstrate the importance of…
Electronic Transfers in Humanitarian Assistance and Uptake of Financial Services
This report from The Cash Learning Partnership explores case studies on humanitarian electronic transfer (‘e-transfer’)…
The Effects of UNHCR and UNICEF Cash Assistance on Syrian Refugees in Jordan
This study aimed to find out what effects the United Nations High Commissioner for Refugees…
More Phones, More Transfers?
This case study from Save the Children’s Emergency Food Security Program explores the use of…
Managing Cash-based Programmes in a Volatile Markets Context
This case study from Care International explores the first large-scale humanitarian cash programme in Zimbabwe…
Digitising P2G Payments: A Global Landscape Study
At an estimated USD 8 trillion across the globe and USD 375 billion in lowand…
Prepaid Card Products for Humanitarian Programs: Actors, Insights & Recommendations
Today, over 130 million people need humanitarian support to survive. Fortunately, new tools such as…
Government to Person Transfers
In this research, Guy Stuart, CFI Fellow and Executive Director of Microfinance Opportunities, assesses whether…
Better Than Cash Alliance Webinar: Digital Food / Electronic Payments Pilot Study Presentation
The World Food Programme (WFP) transitioned from in-kind food aid to to electronic payments (“digital…
Know Your Customer Standards and Privacy Recommendations for Cash Transfers
This report from UNHCR and World Vision reviews how Know Your Customer (KYC) standards –…
Can Electronic Transfers Help the Poor? Evidence from a Field Experiment
Conditional and unconditional cash transfers have become an increasingly important component of social protection policies…
Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential
Because digital social payments (DSPs) recipients are a fast-growing, yet often overlooked, digital financial services…
Cheaper, Faster, Better? A Case Study of New Technologies in Cash Transfers from the Democratic Republic of Congo
This study from Mercy Corps compares three different cash transfer mechanisms used in one humanitarian…
Working with Markets and Cash Standard Operating Procedures and Guidance Notes
As a humanitarian tool, cash and vouchers have a great potential to change the way…