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Certified by CGAP

Agent Networks at the Last Mile

This 5-week course on Cash In / Cash Out (CICO) agent network development in rural areas of low to middle-income economies guides students through the fundamentals of launching and expanding CICO networks, mitigating challenges, as well as supporting gender diversity and exploring different business models.

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Start Date

28 January 2022


5 Weeks


Online, in our digital classroom

Agent Networks at the Last Mile

In order for you to gain the most from attending this 5 module course, it is recommended that you have a background working with CICO agent networks and have a basic understanding of the issues that agent networks are facing when it comes to expanding their networks, regulations relating to CICO agent networks, policies that can be implemented to grow these networks and how we can make these networks more gender-inclusive.

Throughout the course, you will be provided with opportunities to develop relationships with peers and other key stakeholder groups as well as contribute to a network dedicated to advocating for developing inclusive people-centred approaches.

Why should I take this course?

Following the completion of this course you will be able to identify the significance and value of agent networks for long-term growth in digital finance markets and have gained the knowledge and skills required to explain a set of solutions that public and private stakeholders can each take to viably extend the reach and quality of agent networks in rural areas (DFS providers, agents, agent network managers, liquidity sources, government, development agencies and global or regional funders)

You will also be empowered to advocate for the value of gender equality and geographical inclusivity in expanding agent networks and implement solutions with strong buy-in from multiple key stakeholders (local DFS providers, policy makers and regulators and external funders and development agencies).

What is DFS?

DFS, or digital financial services, are any financial services that are available through digital channels and includes payments, credit, savings, transfers and insurance.

What is Fintech?

Fintech, or financial technology, refers to any digital technological tools or business models used to support the delivery of financial services.

What is Financial Inclusion

Financial inclusion is a key part of DFI’s agenda and refers to the goal of ensuring that all people, especially marginalised groups, have access to the financial tools they need.

What is a Virtual Classroom?

A virtual classroom is a learning environment that only exists through a digital platform and that allows students to participate regardless of their geographic location. All DFI’s courses are delivered in a virtual classroom.

What is Digital Frontiers Institute?

Digital Frontiers Institute (DFI) is a digital education provider designed to prepare professionals for the challenges and opportunities they will encounter in a rapidly changing economy.