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Verifying Recipients of Cash Assistance Through Voice ID

Through a partnership convened by the GSMA, partners CARE International and Telesom developed and deployed an innovative solution that utilises a user’s voice as verification for cash and voucher assistance (CVA).The solution was designed to address key issues in verifying recipients of cash payments in Somaliland; getting timely responses from recipients for proof of payment and addressing logistical and security issues through regular outreach to recipient households in rural areas.

This case study document shares lessons and outcomes from the pilot project.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.