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Using the GSMA Mobile Connectivity Index to Drive Digital Inclusion

The COVID-19 pandemic has underscored the importance of the internet and the critical role of mobile technology, which is the primary way most people access the internet. Mobile internet is providing access to critical information, services and opportunities, in addition to supporting economic growth. Great strides have been made in delivering digital inclusion and connecting the unconnected; almost half the world’s population now use mobile internet. But more is required to drive digital inclusion and ensure no one is left behind in an increasingly connected world.

Successfully increasing levels of mobile internet coverage, adoption and usage means adopting a data-driven approach to policymaking, with priorities determined by a country’s local context and level of digital development. The GSMA’s Mobile Connectivity Index (MCI) facilitates this type of data-centric analysis and evidence-based decisions This report by the GSMA provides guidelines for policymakers on how to use the MCI to understand where to focus efforts in order to drive increased mobile internet coverage, adoption and usage.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.