COVID-19 | Official online Resource and News Portal. For more information, visit

Building and Strengthening Digital Ecosystems in Humanitarian Contexts

This report draws on lessons from the GSMA Mobile for Humanitarian Innovation programme’s Strategic Partnership portfolio. These lessons were identified in a detailed systematic review of over 150 pieces of evidence, 12 in-depth interviews and a workshop that validated the lessons. This process enabled the team to robustly identify the building blocks necessary to create and strengthen a digital ecosystem that benefits all stakeholders involved in the preparedness, response and recovery stages of humanitarian assistance.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.