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Understanding People’s Mobile Digital Skills Needs

The report covers:

  • The digital skills training landscape in India and Ghana;
  • The role of mobile internet in supporting people’s needs;
  • Mobile digital skills acquisition, including motivations, barriers, learning journeys, and key transferrable skills; and
  • Key user archetypes identified in India and Ghana.

Broad-based digital skills acquisition has the potential to overcome barriers to digital inclusion for underserved populations. Approaches that identify target segments and tailor training to support their priority needs are key to unlocking this potential.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.