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Digital Identity: Accelerating Financial Inclusion During a Crisis

Since the onset of the COVID-19 pandemic, people around the world have been unable to conduct their affairs in person due to restrictions on movement. In response, governments and the mobile industry have come together to implement policy changes that facilitate wider access to digital financial services.

To better understand these ID-linked policy changes and their impact on financial inclusion during the COVID-19 pandemic, research was conducted with 56 stakeholders and subject matter experts from 31 organisations in five countries: Colombia, Ghana, Jordan, Pakistan and Senegal.

This research by the GSMA Digital Identity team found that these countries introduced the following policy relaxations for KYC and proof of identity to drive financial inclusion during the COVID-19 pandemic.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.