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Consumer Protection for Digital Financial Services: A Survey of the Policy Landscape

Digital financial services have contributed to the expansion of financial inclusion in the last decade, but there are certain consumer protection risks that may threaten to erode the important gains achieved. These risks have compelled regulators to rethink their approach to supervising consumer protection for digital financial services (CP4DFS).

Through examples and case studies, this survey report by AFI examines the state of regulation of CP4DFS in AFI member countries and provides practical insights for policymakers on how to use the related policy model.

AFI is the world’s leading organisation on financial inclusion policy and regulation. A member-owned network, we promote and develop evidence-based policy solutions that improve the loves of the poor through the power of financial inclusion.