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Mobile Money Enabled Cash Assistance: User Journeys in Burundi

Cash and voucher assistance (CVA) has been gaining traction as an increasing number of humanitarian aid providers step up efforts to make it the default method of aid provision. Mobile money for CVA delivery can have wide-ranging benefits for recipients, humanitarian organisations and private sector organisations alike, but it may not be appropriate in all humanitarian contexts.

This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.