COVID-19 | Official online Resource and News Portal. For more information, visit

Partnering During Crisis

he ubiquity and scale of mobile networks has made mobile an attractive delivery channel for many types of humanitarian assistance, and recent evidence shows that humanitarian stakeholders and the private sector are recognising the potential to offer essential products and services in an emerging digital humanitarian ecosystem. However, there is little available evidence of the value of these partnerships for MNOs and what motivates them to engage in humanitarian action.

This research aims to provide evidence to help MNOs make informed decisions about engaging in partnerships with humanitarian organisations, and to help humanitarian actors better understand their MNO partners and build successful long-term partnerships. This report examines the motivations and benefits for MNOs to work in partnership with the humanitarian sector. In recent years, there has been much discussion about the value of such partnerships, primarily from the perspective of humanitarian organisations. This report aims to complement these discussions with the perspectives of MNOs.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.

Leave a Reply