Microsave’s ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. This report looks at the experience and behaviors of CICO agents across eight countries and explores ways to support them through favorable policies, even as the disease rages on around the world.
- Customer and uses of digital payments
- Regulation of DFS
- Technology and operational enablers
- Webinars and Podcasts