This Digital Literacy Training Guide is a contextually appropriate, engaging curriculum designed to address the knowledge, attitudinal and skills barriers that prevent refugees-especially women-from accessing and using financial services. The purpose of this guide from GSMA is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them.
- Customer and uses of digital payments
- Regulation of DFS
- Technology and operational enablers
- Webinars and Podcasts