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A Guide for Mobile Money Agents and Digital Literacy Change Agents

This Digital Literacy Training Guide is a contextually appropriate, engaging curriculum designed to address the knowledge, attitudinal and skills barriers that prevent refugees-especially women-from accessing and using financial services. The purpose of this guide from GSMA is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.