The microfinance institutions of the future will not know every client personally. They will acquire and service customers through a variety of partnerships, products, and channels, as some providers are already demonstrating. This publication from CGAP traces the journey of two global microfinance groups, Baobab and FINCA, that have worked with their “sister” pay-as-you-go (PAYGo) solar subsidiaries in Africa to acquire new customers and offer existing customers new financial products. Using this template, other microfinance institutions could reach more customers through partnerships with asset finance companies, fintechs, and others.
- Customer and uses of digital payments
- Regulation of DFS
- Technology and operational enablers
- Webinars and Podcasts