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Exploring Africa’s digital platforms: Insurance in e-hailing

In recent years the platform economy has rapidly transformed various economic sectors such as hospitality, ecommerce and transportation. One of the most important subsectors of the platform economy is e-hailing. E-hailing platforms connect passengers and drivers of cars, taxis or any other form of transportation using virtual devices such as a computer or mobile device. In Africa, e-hailing platforms are already one of the most prevalent types of transactional platforms and are estimated to have generated around USD 2 billion in revenue for the region in 2019.

What is the role that e-hailing platforms can play in providing additional financial services that meet the financial needs of drivers operating in the digital economy? In this publication from Cenfri, the risks that impede the financial health and resilience of e-hailing drivers are explored, as well as the existing insurance products offered by platforms that create value in the lives of these workers. The study summarises the key findings from a review of 251 unique e-hailing platforms that are active across 102 countries. In the study, we identified 53 unique cases of platforms offering insurance as a financial services solution for drivers.

Cenfri is an independent, not-for-profit think-tank. As recognised thought leaders on matters relating to financial-sector development in emerging markets, we generate deep insights and solve complex development problems.

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