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Learnings from comparing consumer credit protection systems in Pakistan and South Africa

Trust in the product and the financial service provider plays a vital role when looking at uptake and usage. Having effective recourse procedures is an important component of creating and keeping consumer trust.  This informative blog post from Cenfri looks at consumer recourse in Pakistan and South Africa, and identifies best practices and actions for improvement.

Cenfri is an independent, not-for-profit think-tank. As recognised thought leaders on matters relating to financial-sector development in emerging markets, we generate deep insights and solve complex development problems.

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