COVID-19 | Official online Resource and News Portal. For more information, visit

Cybersecurity for Mobile Financial Services

This deck provides an overview of cybersecurity issues in mobile financial services. It addresses the security of DFS provider’s own systems and services as well as the security of the mobile networks they use to deliver their services, the security of the phones that customers use to access their services, and the implications this might have for the security of the overlaid mobile financial service, and of the customers’ personal data and finances. In addition, the deck provides regulatory and supervisory authorities with the information they need to assure themselves of the cybersecurity of the services they oversee; and to highlight to DFS providers all of those areas they should be considering. That said, this is not, and cannot be, an exhaustive list. It is instead a jumping off point for more thorough investigations.

CGAP is a global partnership of more than 30 leading development organizations that works to advance the lives of poor people through financial inclusion. Using action-oriented research, we test, learn and share knowledge intended to help build inclusive and responsible financial systems that move people out of poverty, protect their economic gains and advance broader development goals. We research and experiment to achieve proof of concept and extract lessons that can be built to scale by our partners, who apply our insights in the marketplace.