To be successful, providers must develop a deep understanding of customer needs and behaviors and the ability to engage with customers using technology. In this context, customer data is paramount to effective product development and delivery. However, while there are emerging opportunities, there are also challenges around collecting, maintaining, and analyzing customer data. Organizations cannot always easily adopt best practices. Moreover, delivering financial services responsibly means adhering to practices that safeguard customers’ privacy and security. While the space itself is new and evolving, best practices around big data analytics are emerging. In this snapshot by Maha Khan, the use of big data analytics to improve product design is discussed.
- Customer and uses of digital payments
- Regulation of DFS
- Technology and operational enablers
- Webinars and Podcasts