The research focuses on operational determinants of success in agent network management in India and builds upon the findings from the first wave, which MicroSave completed in 2015. The report describes the agency banking structure in the country and key performance metrics, such as agent viability, agent network structure, the quality of provider support, and providers’ compliance and risk. The Helix Institute of Digital Finance manages the ANA project.
- Customer and uses of digital payments
- Regulation of DFS
- Technology and operational enablers
- Webinars and Podcasts