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Mobile Money Payment Toolkit for Utility Service Providers

Today, utility service providers are delivering essential services to communities. Increasingly, the use of mobile money payment solutions is becoming widespread in utility services. In September 2016, for example, over 1.6 million mobile money transactions were generated by pay-as-you-go (PAYG) solar energy services. However, one of the main challenges for PAYG utility service providers is integration with mobile money platforms. This is not yet seamless and has slowed down the pace at which PAYG utility service providers can deploy mobile money payment solutions.  This Mobile Money Payment Toolkit is for utility service providers who would like to adopt mobile money payment solutions. It provides guidelines for pay-as-you-go service providers on if, when and how to approach integration with a mobile money platform. This toolkit focuses on questions utility service providers should consider before deploying mobile money payments Note that this is not a step-by-step guide to technical integration.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.

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