This paper explores how the broad financial decision-making practices commonly employed by poor people (as depicted in the companion paper “Money Resolutions, A Sketchbook”) could be supported through a digital financial service platform. We focus on two particular practices: money animation and liquidity farming. We frame these solutions in the context of a broader discussion of what it means to be customer-centric in a digital service context.
- Customer and uses of digital payments
- Regulation of DFS
- Technology and operational enablers
- Webinars and Podcasts