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Mobile Financial Services Consumer Protection in Mobile Financial Services

This guideline note was developed by AFI’s Mobile Financial Services Working Group’s (MFSWG) Consumer Protection Subgroup to identify the primary consumer protection issues in mobile financial services and discuss options for regulators to address them.

AFI is the world’s leading organisation on financial inclusion policy and regulation. A member-owned network, we promote and develop evidence-based policy solutions that improve the loves of the poor through the power of financial inclusion.

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