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Policy Model on Consumer Protection for Digital Financial Services

The Digital Financial Services Working Group (DFSWG) and the Consumer Empowerment and Market Conduct Working Groups (CEMCWG) codified key policy guidance from relevant AFI knowledge products developed over the decade, coupled with best practices within the AFI network, in a policy model on Consumer Protection for DFS (CP4DFS).

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AFI is the world’s leading organisation on financial inclusion policy and regulation. A member-owned network, we promote and develop evidence-based policy solutions that improve the loves of the poor through the power of financial inclusion.